Pays to complain

September 25th, 2008

I’m in Miami for work and things are going well. Maybe a little too well because I’ve been sitting in breakouts all day and had nothing better to do but email JetBlue about my most recent first world problem…

“Hey! I take Jetblue ALOT. Like 2 trips in the past 2 weeks. I love you guys. Anyway i just had to say that on 2 of the 4 flights (home to vegas, then to Ft Lauderdale) the TV at my seat did not work. DID. NOT. WORK. Both flights were fairly full and I wasnt going to move to a middle seat but I just wanted to say that i was very very sad. Could not believe it happened to me twice. I am on flight BLA on Tuesday the BLA, seat BLA. Can you please please please make sure the tv works.  thanks!!” 

I just got this back:

Dear Mr. Kart,

Thank you for contacting JetBlue Airways regarding your last two flights with us. We appreciate the  opportunity to respond to your concerns.

We regret that you were unable to enjoy JetBlue’s inflight entertainment on your recent flights. It is unfortunate when there is a malfunction of this kind, especially twice to the same valuable  customer! To make up for not having this complimentary service available on your flights, JetBlue  has issued an electronic $15 voucher to you per our Customer Bill of Rights. The information needed to redeem the voucher is below. Please be aware that JetBlue vouchers are nontransferable and may be redeemed online near the end of the booking process or when you call 1-800-JETBLUE (538-2583).

We hope the following link will provide you with all the information you will need regarding booking your reservation with a JetBlue voucher: (taken out so you don’t steal my monies)

We thank you for choosing JetBlue Airways for your jetting needs Mr. Kart, and we look forward to serving you again soon.

Sincerely,
Tammy
Customer Commitment Crew

 

Thanks Tammy. I don’t know who this MR. Kart is but I’m totally using his voucher!

 

PS- Please go visit Dooce and watch this. PLEASE PLEASE PLEASE. Beware, its obscenely shocking and scary.

Tags: travel

Entry Filed under: A bit random